# Frequently Asked Questions Everything You Need to Know Find answers to common questions about our eco-friendly cleaning services. Can't find what you're looking for? Contact us directly and we'll be happy to help. [Call (587) 596-7527](tel:+1-587-596-7527)[Send us a message](/contact/) ## Search FAQs ## Categories All Questions7Services & Pricing3Eco-Friendly Products1Scheduling & Policies2General Information1 ### Helpful Resources #### Complete Guide to Eco-Friendly Cleaning Learn about the benefits of green cleaning products [Read more →](/blog/eco-friendly-cleaning-guide/) #### How to Prepare for Your First Cleaning Tips to get the most out of your cleaning service [Read more →](/blog/prepare-for-cleaning/) #### Understanding Our Pricing Transparent breakdown of our service costs [Read more →](/pricing/) ### What kind of eco-friendly products do you use? We use plant-based, biodegradable cleaning products that are certified by EcoLogo and Green Seal. Our products are free from harsh chemicals, phosphates, and synthetic fragrances. They're safe for children, pets, and people with sensitivities, while still providing powerful cleaning performance. ### Are you insured and bonded? Yes, EcoSpark Cleaning Co. is fully insured with $2 million in liability coverage and all our employees are bonded. Your property and valuables are protected, giving you complete peace of mind. ### How is your pricing determined? Our pricing is based on the size of your space, frequency of service, and specific cleaning needs. We assess your requirements and provide a transparent, fixed quote. Regular clients enjoy discounted rates, and we never charge hidden fees. ### Do I need to be home during the cleaning? No, you don't need to be present. Many of our clients provide us with a key or entry code. All our staff undergo thorough background checks and are trained in security protocols. We can also work around your schedule if you prefer to be home. ### What areas of Edmonton do you service? We proudly serve all of Edmonton and surrounding areas including St. Albert, and Leduc If you're unsure whether we service your area, please contact us - we're always looking to expand our reach! ### What is your satisfaction guarantee? We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the area at no additional charge. Your satisfaction is our top priority. ### Can I request the same cleaner each time? Absolutely! We understand the importance of consistency and building trust. Whenever possible, we assign the same cleaning professional or team to your property. This helps them become familiar with your preferences and ensures consistent quality. ## Still Have Questions? Our friendly team is here to help with any questions about our eco-friendly cleaning services. [Contact Us](/contact/)[Call Now](tel:+1-587-596-7527)